White Glove Service for Dallas and the Entire DFW Metroplex
One example of the type of service we can provide is illustrated by our relationship with the Saatva Mattress Company. What's the secret to their success? Keeping their costs low by eliminating the need for showrooms, and providing customers with a great overall experience. Saatva Mattress has focused on their product, and their online marketing. They've identified local movers like Garrett's to assist them in offering customers the white glove service that they appreciate.
Saatva has determined the typical needs of a market like DFW, and has stocked us with enough product to last about a month. We keep the different mattresses and springs organized and prep our shipments each morning. We send our crews out to homes all over the Metroplex to setup the bedding in the customers' homes.
Saatva's clients are trusting that the people coming into their homes are decent and trustworthy. We employ the appropriate staff that can handle the job, and clients feel comfortable allowing them access to the home. The goal of our white glove service is to leave each home a little nicer that the way we found it. Just as clean as it was, with the addition of a nice, new bed from Saatva!
Another part of their offering that Saatva clients love is the 75-day, in-home trial. It the client doesn't love their new mattress, then we will return and collect the mattress. Saatva provides a full-refund of the purchase price less the original delivery fee. There are no penalty fees, or restocking fees added. Also, at the time of delivery, our delivery team will remove and dispose up to two pieces of existing bedding, which include a mattress & foundation, for a $39 cost. We bag, seal and dispose of your existing mattress according to your state laws.
At Garrett's we have ample room to accommodate new white glove service clients like Saatva. We can also accommodate a wide variety of technologies that you may already have in place for tracking and order fulfillment. Call us today at 972-487-5843 and we'll customize a plan for you!
The brief video below shows how we get the day's deliveries ready for the road after receiving a large delivery from Saatva.